Privacy
Policy.

1. Who We Are

Armcon Limited is a UK-based supplier of concrete equipment, parts, engineering services and associated products.

For the purposes of UK data protection law, Armcon Limited is the controller of the personal information described in this Privacy Policy.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details provided at the end of this page.

2. Personal Information We May Collect

We may collect personal information when you contact us, submit an enquiry, purchase products or services, communicate with our team or interact with our website.

This may include:

• Your name
• Company name and job title
• Email address
• Telephone number
• Business or delivery address
• Information contained within enquiries or correspondence
• Information relating to quotations, orders and customer accounts
• Website usage and technical information
• Marketing preferences

We only collect personal information that is relevant to the purpose for which it is required.

3. How We Collect Your Information

We may collect personal information:

• When you submit a form through our website
• When you contact us by telephone or email
• When you request a quotation or product information
• When you purchase products or services from Armcon
• When you communicate with our sales, engineering or support teams
• When you subscribe to marketing communications
• Through cookies and website analytics technologies
• From publicly available business sources or third parties where appropriate and lawful

4. How We Use Your Personal Information

We may use personal information to:

• Respond to enquiries and requests for information
• Prepare and provide quotations
• Process orders and deliver products or services
• Provide engineering, technical and customer support
• Manage customer and supplier relationships
• Maintain appropriate business and accounting records
• Improve our website, products and services
• Analyse website performance and visitor behaviour
• Send relevant marketing communications where we are permitted to do so
• Protect our business, systems and website from misuse or fraud
• Comply with legal and regulatory obligations

5. Our Lawful Bases For Using Personal Information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

• Contract – where processing is necessary to provide products or services you have requested or to take steps before entering into a contract.
• Legitimate interests – where processing is necessary for the operation and development of our business, including managing customer relationships, responding to business enquiries and improving our services, provided those interests are not overridden by your rights.
• Legal obligation – where we are required to process information in order to comply with applicable laws or regulations.
• Consent – where you have given us permission to use your information for a particular purpose, where consent is required.

6. Marketing Communications

We may use your contact information to send you relevant information about Armcon products, services, events or business updates where permitted by law.

Where consent is required, we will only send marketing communications where you have provided that consent.

You may unsubscribe from marketing communications at any time by using the unsubscribe link contained within the message or by contacting us directly.

7. Cookies And Website Analytics

Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use the site and improve website performance.

Some cookies may be essential for the operation of the website, while others may be used for analytics or other non-essential purposes.

Where required, non-essential cookies will only be used in accordance with your cookie preferences.

Further information about the cookies used on this website should be provided within our Cookie Policy.

8. Customer Relationship Management And Service Providers

We may use trusted third-party systems and service providers to support the operation of our business.

These may include customer relationship management systems, website hosting providers, analytics platforms, email communication systems, IT providers and other professional service providers.

Where these organisations process personal information on our behalf, we take appropriate steps to ensure that information is handled securely and in accordance with applicable data protection requirements.

9. Sharing Your Personal Information

We do not sell personal information.

We may share information with third parties where this is necessary for legitimate business purposes, including:

• Service providers acting on our behalf
• IT, hosting and software providers
• Delivery, transport or logistics providers
• Professional advisers such as accountants or legal advisers
• Suppliers or manufacturing partners where required to fulfil an order
• Regulatory bodies or authorities where required by law

10. International Transfers

Some of the service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that suitable safeguards are in place in accordance with applicable UK data protection law.

11. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, contractual and operational requirements.

Retention periods may vary depending on the type of information and the nature of our relationship with you.

When personal information is no longer required, we will securely delete or anonymise it where appropriate.

12. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Access to personal information is limited to employees, contractors and service providers who require access for legitimate business purposes.

13. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights relating to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain uses of your personal information
• Request transfer of your information where applicable
• Withdraw consent where processing is based on consent

If you wish to exercise any of these rights, please contact us using the details below.

14. Complaints

If you have concerns about how Armcon Limited uses your personal information, we would encourage you to contact us first so that we can try to resolve the matter.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

More information is available on the ICO website at ico.org.uk .

15. Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will always be published on this page together with the date it was last updated.